Frequently Asked Questions

You can book online 24/7 right from our website — just choose your studio (Barrhaven or Kanata), your service, and a time that works for you. New clients are always welcome. Prefer to call? Reach Barrhaven at (613) 777-8989 or Kanata at (343) 297-9797.

We have two Ottawa studios: Barrhaven — 71 Marketplace Ave, Nepean, ON K2J 5G4, and Kanata — 462 Hazeldean Rd, Unit 17, Kanata, ON K2L 1V3. Both have free on-site parking.

Barrhaven: Mon–Fri 9–7, Sat 9–5, Sun 10–2. Kanata: Mon–Sat 9–6, Sun closed.

We work by appointment so every client gets our full attention, but you can book online anytime — we often have same-day or next-day openings.

Please arrive with clean lashes — no eye makeup, mascara, or oily skincare around the eyes. Skip caffeine for a few hours beforehand (it can cause the eyes to flutter), wear your glasses instead of contacts, and plan to relax with your eyes closed during the service.

A full set of lash extensions takes about 2 hours, and longer for a fuller volume set. A refill takes up to 1 hour 45 minutes depending on how many lashes have shed since your last visit, a lash lift takes about 30–60 minutes, depending on your technician, and microblading or brow services run about 2–2.5 hours including brow mapping.

Yes — free on-site parking at both our Barrhaven and Kanata studios.

Cash, debit, credit card and e-transfer. Tips can be given the same ways, and all of it goes to your technician.

Because we work close to the eyes with fine, sharp tools, we kindly ask that you come on your own where possible — it keeps the studio calm and safe. If you do need to bring someone, just let us know in advance.

Yes — a parent or guardian needs to come with you to sign the consent form.

Eyelash extensions are individual, lightweight faux-mink lashes applied one at a time to your own natural lashes to add length, curl and volume — from a natural classic look to dramatic Russian volume. At Beauty Time we custom-map every set to your eye shape.

Eyelash extensions typically last 4–6 weeks, depending on your natural lash growth cycle and how well you care for them. To keep a full, fresh look we recommend a refill every 2–3 weeks, since your natural lashes shed regularly and take the attached extensions with them.

No. Applied correctly by an experienced lash artist, extensions shouldn’t damage your natural lashes. We carefully choose the right length and weight for each natural lash to support healthy growth and long-term lash health. Damage usually comes from extensions that are improperly applied, too heavy, or pulled and picked at.

No — a proper application is painless. You lie back with your eyes closed, and most clients find it so relaxing they fall asleep. You should never feel pulling, pinching or stinging; if you do, just let your artist know.

Classic is one extension per natural lash for a natural, mascara-look finish. Volume (2D–10D Russian) uses multiple ultra-fine extensions per lash for a fuller, fluffier look. Hybrid blends classic and volume for texture somewhere in between (at Beauty Time, hybrid is booked as our 2D/3D set). We’ll recommend the right style for your eyes and lifestyle.

The “D” is how many ultra-fine extensions are fanned onto each natural lash — 2D is two, 10D is ten. More fans mean more volume and density. Beauty Time offers Classic, 2D/3D, 4D, 5D–6D and 10D Russian volume.

At Beauty Time: Classic $65 refill / $95 new set; 2D/3D Russian $75 / $105; 4D $85 / $115; 5D–6D $95 / $125; 10D $125 / $155. Prices are subject to change.

We don’t recommend it — mascara (especially waterproof) breaks down the adhesive and clumps the extensions. The whole point is that you can skip mascara and wake up ready.

Keep them dry for the first 48 hours — no water, steam or heavy sweat — while the adhesive fully cures. After that you can shower and cleanse normally — in fact, gently cleansing your lashes keeps them healthy and long-lasting.

Keep them dry for the first 48 hours, then cleanse them every day with a lash shampoo — especially if you wear makeup or have oily lids. A gentle, oil-free face cleanser that’s safe around the eyes is fine too. Avoid oil-based products and waterproof mascara, don’t rub or pick, brush them daily with a clean spoolie, and book a refill every 2–3 weeks.

A refill every 2–3 weeks keeps your set full. A refill needs at least 40% of your extensions still on — it’s about how many are left, not just the days since your visit. If fewer are left, or it’s been more than 4 weeks, it may need to be a new set; your technician will take a look and decide at your appointment.

Yes — but sleeping face-down or pressing your lashes into the pillow can twist, bend or shed them early. If you’re a side sleeper, position your face near the edge of the pillow so your lashes hang slightly off it instead of rubbing against it.

Eyelash extensions are generally safe when applied properly by a trained lash technician using professional products. If you have sensitive eyes or any worries, we’re happy to do a free patch test before your appointment, at either studio, so you can see how your eyes feel.

A lash lift is a semi-permanent treatment that curls and lifts your own natural lashes from the base — think of it as a perm for your lashes. A tint darkens them for a mascara-like effect. Together they give a wide-eyed, low-maintenance look using only your natural lashes, with no extensions added.

A lash lift lasts from about a month up to 6–8 weeks, depending on your natural lash growth cycle and your aftercare. A lash tint on its own lasts about 2 weeks.

A lash lift enhances your own lashes with zero fills and the lowest maintenance — lovely if you already have decent natural lash length. Extensions add noticeable length and volume and need a refill every 2–3 weeks. We’re happy to help you choose at your appointment.

Yes, after the first 2 hours. Choose a water-based or tubing mascara rather than waterproof, since oil-based waterproof removers can soften the lift over time.

For the first 2 hours, avoid water, steam, sweat, oil-based products, mascara and lash curlers, and try not to sleep face-down. After that, handle your lashes gently, skip mechanical curlers, and avoid heavy rubbing.

Lash Lift $69; Lash Lift & Tint $85; add Brow Lamination & Tint $90; eyelash tint $25; eyebrow tint $17. Prices subject to change.

Yes, when it’s performed by a trained professional with proper products and timing. We protect your eyes throughout and never leave solutions on longer than recommended.

Tinting uses a single tint colour, so unlike mascara it can’t be layered; the result depends on your natural lash colour and texture, so it can look softer than expected. Let us know within 3 days of your appointment (or within a week if your tint was done with a lash lift or brow lamination) and we’ll retint it at no extra charge. A tint lasts about 10 days to 2 weeks and fades gradually with cleansing.

If your lift relaxes or didn’t take within a week of your appointment, let us know and we’ll redo it at no extra charge.

Yes — we offer a correction service to relax lashes that were over-curled elsewhere ($40).

Microblading is a semi-permanent cosmetic tattoo technique that creates crisp, natural-looking hair strokes in the brow using a fine hand tool and pigment. It’s ideal for filling gaps, defining shape, or rebuilding sparse brows.

Every microblading, nano, powder or shading appointment starts with a consultation (about 30 minutes) with My Linh, our microblading artist. We’ll look at your skin and brows, talk through the best technique, and then schedule your appointment. Microblading is done at our Barrhaven studio; at our Kanata studio it’s available on request, with our team’s approval.

Microblading and nano brows both create natural, hair-like strokes — microblading by hand, nano with a digital machine and a single fine needle. Powder (or ombré) brows give a soft, filled-in, makeup-style finish using shading. We’ll recommend the best technique for your skin and the look you want.

Microblading typically lasts about 1–3 years, powder brows often 1–3 years, and nano brows around 1–2+ years. Longevity depends on your skin type, lifestyle and sun exposure — oily skin and sun fade pigment faster. A yearly colour boost keeps them looking fresh.

Most clients feel only mild discomfort. We apply a topical numbing cream before and during the service, so many people describe it as light scratching — or barely feel it at all.

Powder/ombré and nano brows generally hold better on oily and sensitive skin, while microblading suits normal-to-dry skin best. We’ll assess your skin and advise at your consultation.

Full healing takes about 4–6 weeks. Your brows look darker and bolder for the first few days, then lighten as any flaking happens within roughly 7–10 days, before settling into their final, softer colour. A touch-up perfects the result.

Yes — each of our brow services ($550 + tax) includes your first touch-up to perfect the shape and colour.

Microblading, Nano Brows, Powder Brows and Shading/Ombré are each $550 + tax, including the first touch-up. Prices subject to change.

Keep them clean and dry as directed, avoid heavy sweating, swimming, saunas and direct sun during healing, don’t pick or scratch any flaking, and apply any aftercare ointment exactly as instructed. We’ll send you home with full aftercare guidance.

Brow lamination is a non-permanent treatment that relaxes and re-sets your natural brow hairs into a fuller, brushed-up, on-trend shape — no tattoo required. It’s perfect for taming unruly brows or creating a fluffier look.

About 4–6 weeks, following your natural brow growth cycle, with simple aftercare.

Yes — a tint deepens the colour and pairs beautifully with lamination for added definition. We offer Brow Lamination at $80, or Brow Lamination & Tint at $90.

Keep your brows dry and avoid steam, heavy sweat and makeup on the area for the first 2 hours. After that, brush them into shape daily and apply a nourishing oil if recommended to keep the hairs conditioned.

We offer facial and body waxing, including eyebrows, upper/lower lip, chin, sideburns, forehead, full face, neck, underarms, half/full arms, lower/upper/full legs, bikini, Brazilian and 3-week Brazilian maintenance.

A sample of our menu: Eyebrows $13, Upper/Lower Lip $10, Chin $12, Full Face $45, Underarms $17, Half Arms $22, Full Arms $40, Lower Legs $28, Full Legs $58, Bikini $28, Brazilian $53, 3-Week Brazilian $39. See the full price list on our website. Prices subject to change.

About a quarter-inch — roughly 2–3 weeks of growth. If it’s too short the wax can’t grip the hair; if it’s very long, we’ll trim it first to make the service more comfortable.

There’s a quick sting as the wax is removed, but it’s brief and most clients find it very manageable — and it gets easier with regular appointments as the hair grows back finer.

Gently exfoliate a day or two before (not the same day), avoid retinoids on the area for a few days beforehand, and skip sun, hot baths, saunas and heavy sweat for 24 hours after. Exfoliating between appointments helps prevent ingrown hairs.

Every 3–4 weeks keeps you smooth and trains the hair to grow back finer and more evenly over time.

Retinol and certain acne medications can make the skin more sensitive. Please let us know what skincare products you use so we can recommend the safest option.

Yes — we offer a cosmetic teeth whitening service for $150.

Results vary by person and habits, but typically several months. Limiting staining foods and drinks (coffee, tea, red wine) and good oral hygiene help your results last longer.

Our cosmetic whitening is designed to be gentle on enamel. Some people experience temporary, mild sensitivity that settles quickly. Let us know about any dental concerns beforehand.

Whitening brightens natural teeth but doesn’t typically change the colour of crowns, veneers, or composite fillings.

For the best results, drink only water for the first hour. For the next 48 hours your teeth are more prone to staining, so try to avoid highly pigmented or acidic foods and drinks — things like coffee and tea, red wine, curry, tomato-based sauces, dark berries, dark sodas and soy sauce. To keep your smile bright, brush twice daily with a whitening toothpaste as part of your regular routine. Results vary from person to person depending on lifestyle habits and the natural shade of your teeth.

Keep the area clean and dry during the initial cure/heal window, avoid oil and friction, don’t pick, and follow the specific aftercare we give you. Gentle, consistent care is what makes your results last.

First, losing about 2–5 natural lashes a day is normal: each natural lash sheds on its own cycle, and the extension comes off with it. If you notice gaps within the first week of your appointment, let us know and we’ll fix them at no extra charge (a quick 15-minute visit). Other common causes: oil-based skincare or makeup, waterproof mascara, rubbing or picking, lots of steam, sweat or sun, or simply a fast natural growth cycle. Following aftercare and booking timely refills/touch-ups keeps everything looking its best.

Yes — Beauty Time gift cards are available online and in studio, perfect for birthdays, holidays, and treating someone (or yourself). You can buy them right from our website, and they work at both our Barrhaven and Kanata studios.

Yes — all prices are subject to change without notice. The website always shows our current pricing.

We work by appointment, so we kindly ask for at least 24 hours’ notice if you need to cancel or reschedule — it lets us offer your time to another client. If you reschedule 24 hours or more ahead, any deposit you paid moves to your new appointment. Deposits are non-refundable, including for changes made less than 24 hours before your appointment; a change that late is only possible the evening before (never on the day) and our manager will get back to you. After a last-minute cancellation or a no-show, a non-refundable $50 deposit is required to book again, and it goes toward your service at checkout.

No deposit is needed for a regular booking, including microblading, nano, powder and ombré brows. The only deposit is the non-refundable $50 we ask for after a last-minute cancellation or a no-show, and it goes toward your service at checkout.

We use high-quality faux-mink lashes — never real mink. They’re soft, lightweight and cruelty-free, giving a beautiful, natural finish.

We’re Ottawa’s Top Choice Best Lash Salon, five years running (2022–2026), with certified lash and brow artists across two studios, honest pricing, and a focus on healthy, custom-mapped results. Thousands of happy clients and hundreds of 5-star reviews.