Refund / Return Policy
Please be sure that you have carefully read our Return and Refund Policy regarding products sold at the salon before making a purchase.
All Lash Shampoo, Lash Serums, Lash Cleaning Brushes are Final Sales and are not eligible for return, refund or exchange.
We are grateful for your kind understanding in this matter.
Services
We aren’t able to refund services, but we always want you to love your results:
- Lash extensions: if your lashes shed early or have gaps within one week of your appointment (day 7 counts), we’ll fix them at no extra charge in a quick 15-minute visit.
- Lash lift: if it relaxes or didn’t take within a week, we’ll redo it at no extra charge.
- Tint: if it came out lighter than you hoped, let us know within 3 days (or within a week if it was done with a lash lift or brow lamination) and we’ll retint it at no extra charge.
Deposits, cancellations and rescheduling
- Please give us at least 24 hours’ notice to cancel or reschedule.
- Reschedule 24 hours or more ahead and any deposit you paid moves to your new appointment.
- Deposits are non-refundable, including for changes made less than 24 hours before your appointment. A change that late is only possible the evening before (never on the day), and our manager will get back to you.
- After a last-minute cancellation or a no-show, a non-refundable $50 deposit is required to book again; it goes toward your service.
- Semi-permanent makeup (microblading, nano, powder/ombré brows) starts with a consultation with My Linh at our Barrhaven studio (at our Kanata studio on request, with our team’s approval). No deposit is needed.
Please feel to contact us if you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
613 777 8989